Submit below to access our Rate Card

Frequently asked questions

We’ve answered possible questions you may have.

Our cost estimates are valid for 15 days whilst external prices like printing quotes are valid for 14 days due to the increase of paper prices and other factors not within our control.

We prefer meeting with first-time clients in person. We want to make sure that we fully understand your requirements and that the brief is as clear as possible. This ensures a more accurate and satisfactory outcome. Alternatively, if it is not possible to meet or you are looking to commission us on additional projects, We require an in-depth brief (by way of email) detailing all your requirements – the more detail, the better. It is preferable if you can provide a project budget beforehand, but we understand that is not always possible.
 
Once we have all the information we need, We will send you a quote via email for your approval. For first-time clients we will need the following company details:
 
Company name / VAT number (if applicable) / Physical or Postal address / Name & number of contact person / Email address.
 
On approval of the cost estimate, we require a 50% deposit* (our banking details are indicated on the quote). This payment secures your booking and allows us to schedule your work. Work can only start once the payment reflects in our bank account. *Please note that Terms and Conditions apply. Click here to request a copy of our T’s and C’s.
 
Your project will then be scheduled into the existing workflow and final deadlines and delivery dates will be communicated to you via email. Any delays with regards to approvals, checking of proofs, supplying of text, pictures or content will affect the final delivery date. We will always strive to deliver on time but it is contingent on the client’s ability to provide what is needed. The delivery of concept deadlines/final artwork deadlines depends on various factors, including but not limited to:
 
1. Number of projects already scheduled
2. The urgency of the delivery deadline
3. Your commitment and delivery of required (text, pictures, reference material, info etc)
4. Your approval and feedback on any questions or reverts.
It’s all evaluated case-by-case. This is due to so many marketing variables. In terms of compensation, some are project fee and some are retainer-based. Either way it’s a win-win for you. You’ll get larger agency experience without large agency costs. In fact, due to low overhead costs, it’s possible that we are lower than most mid-size agencies.​​​​​​​
 
*Please note that VAT increased from 14% to 15% as of the 1st of April 2018
It is important to remember that we are freelance designers and passionate about what we do. You are hiring our talents, experience and creativity. This ultimately means that you our client are guaranteed a product that has been researched, thought about and designed with care, attention to detail and a lot of love.

Depending on the current workload and the complexity of your project, We will advise you of a potential presentation/delivery date. The process may take a few days or it could take a few weeks. The best jobs are the ones where the client trust that we will always deliver our best on a project even if it sometimes takes a little longer than expected.
 
We can only start the job once we receive the required 50% deposit AND the necessary content. If either of these two deliverables are delayed or incomplete this will affect the final deadline. We cannot even pretend to understand your business in detail and if we have to create, source or research information in this regard it will add to the overall time it takes to complete the job. Where you rely on us for content and assistance with copy etc, this will be accommodated for in the costings. Please provide us with the right information and materials we need in order to deliver a quality product. Where possible provide us with prompt and helpful responses to questions and enable us to to fulfil your brief to your satisfaction.
 
Finished art also known as artwork finalisation is when we prepare and finalise a job for printing/production and hand-over, this is a vital step in the design process and takes time. It is not a process that should be rushed as there are many factors to take into account, all of which will ultimately affect the end product.

Yes, We can and do accommodate clients that have very urgent jobs and tight deadlines. It is the nature of our industry. There will be a premium for these projects. This can vary from a 25 to 100% increase in the original fee, depending on the urgency and ability to move existing deadlines. The bottom line is that Chocolate Horse is flexible and willing.

Our cost estimate makes allowance for a ‘reasonable’ set of author’s corrections. This typically involves 3 rounds of minor changes (essentially two (2) proofs for approval/checking) such as text / copy changes, colour changes and minor modifications to the design and layout. If your changes are going to affect more than 50% of the overall design or take as long as we did to initially create the designs, then a new cost estimate will be submitted for approval.

Artwork can be reprinted but the additional costs to do so are for your own account.
 
Chocolate Horse does not accept any responsibility for final, approved artwork that is printed and the Terms & Conditions clearly state liability in this regard. It is the client’s responsibility to check the final proofs and make sure that there are no errors or omissions.
 
We are not able to guarantee that a reprinted job will meet deadlines as the printer’s workflow is not within our control.

Yes, we do!  We’ve worked on several projects. Feel free to contact us if you need a consult or a quote.